Thank you for shopping with us! Our goal is to provide you with the best shopping experience possible, including clear and reliable shipping information. Please review our shipping policy below:
1. Shipping Rates and Delivery Times
- Shipping Rates: Shipping costs are calculated based on the weight, dimensions of your order, and your delivery location. You can view the estimated shipping costs during checkout.
- Delivery Times: Orders are typically processed and shipped within 1-2 business days. Estimated delivery times are as follows:
- Economy Shipping: 5-8 business days
- Standard Shipping: 3-4 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: 1 business day
Please note that delivery times are estimates and may vary based on factors such as your location and carrier delays.
2. Order Processing
- Processing Time: Orders are processed within 1-2 business days of receipt. Orders placed on weekends or holidays will be processed on the next business day.
- Order Confirmation: Once your order is processed, you will receive a confirmation email with tracking information.
3. Shipping Carriers
We use the following carriers to deliver your orders:
4. Shipping Restrictions
- Domestic Shipping: We currently ship to all 50 states in the U.S.
- International Shipping: We do currently not offer international shipping. For international orders, please contact us at support@arcticcollagen.com for international purchase options.
- P.O. Box Addresses: We do not ship to P.O. Box addresses.
5. Shipping Issues
- Delayed Shipments: If your order is delayed, please contact us at support@arcticcollagen.com for assistance. We will work with the carrier to resolve the issue.
- Lost or Damaged Orders: If your order is lost or damaged during shipping, please contact us within 2 days of the expected delivery date. We will assist you in filing a claim with the carrier and work towards a resolution.
- Incorrect Address: Please ensure that your shipping address is correct at checkout. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
6. Returns and Exchanges
For information on returns and exchanges, please refer to our https://arcticcollagen.com/policies/refund-policy page.
7. Contact Us
If you have any questions or need further assistance with your order, please contact us at support@arcticcollagen.com or +1.888.873.5883. Our customer service team is available 24/7.
